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Terms of servicesBASIC POLICY & SERVICE GUIDELINES (AUP)
PrimeHostPro, provides services to clients all around the world.
PrimeHostPro has the responsibility to protect each client and provide them with the best services available.
The following guidelines were designed in an attempt to ensure that we can do such.
PrimeHostPro will be the sole arbiter as to what constitutes a violation of these provisions.
General:
Services provided by PrimeHostPro may be used for lawful purposes only.
Transmission, storage, or presentation of any information, data,
or material in violation of any United States Federal, State, or City law is prohibited.
The subscriber agrees to indemnify and hold harmless PrimeHostPro from any claims resulting from the use of the service
which damages the subscriber or any other party.
Content:
Examples of unacceptable content include, but are not limited to:
Copyrighted media, without authority to distribute or display
Unlicensed applications
Cracking programs or key generators
Child pornography or kidnapping material
Fraudulent activity, phishing, pyramid schemes, chain letters, forgery, or impersonation
Terrorist propaganda, racist material, or bomb/weapon instructions
Virus/Virii, Spyware, Malware, or other infectious material
Material protected by trade secret or other statute
Additionally, PrimeHostPro prohibits:
IRC and associated programs (including psybnc, bots, etc...)
Scripts commonly used for abuse, attacks, or flooding
Threatening, harrassing, or obscene content
Any proxies which do not require authentication (including open mail proxies, unprotected anonymous web surfing proxies, etc...)
Porn, or any obscene pages are prohibitted.
PrimeHostPro <strong>Online Activity:
Any attempts to undermine or cause harm to the PrimeHostPro equipment, network, operations, or
clientele is STRICTLY prohibited. PrimeHostPro will pursue legal action to the fullest extent for all abuse/violation of such.
Any activity deemed damaging or abusive, whether unlawful or considered
to be detrimental to the operations of PrimeHostPro is prohibited.
This includes, but is not limited to:
Denial of Service Attacks (DOS/DDOS)
Unnecessary Port Scans
Mail Bombing
Unsolicited Advertising via IM, Forums, Newsgroups, Email,
etc..
Bulk Email: We understand that bulk email is an important mechanism for
keeping people informed. However, spamming (unsolicited advertising),
from the PrimeHostPro network, or spamvertising (unsolicited advertising
of) sites hosted on the PrimeHostPro network is STRICTLY prohibited.
Legitimate bulk email meets the following criteria:
1) The recipient has confirmed his willingness to be added to the distribution list of the mailing, by responding
to a verification email, or, otherwise, verifiably confirming permission. (Evidence of such must be retained and
available by request.)
2) Messages include: Valid headers, removal instructions, and information on the method by which the subscribed
address was obtained.
All bulk email senders must post privacy policies, in association with the sending domains. Co-registration is
not prohibited, but explanations of the sharing of information must be both publicly available and included in
the confirmation mechanism for list subscription.
If PrimeHostPro approaches a client for evidence of confirmation, this request must be honoured within 48 hours.
Failure to meet the acceptable criteria for bulk mail may lead to immediate termination.
Additionally, if such actions have caused mail servers or IP address ranges on the PrimeHostPro network to be
blacklisted, PrimeHostPro reserves the right to assess a $100 charge to the customer account. This fee is set
to cover administrative costs associated with removal from such lists.
Please make an effort to limit outgoing mail on your account to no more than 1000 pieces per hour.
Large mailings are preferred to be sent from the hours of 12AM - 8AM EST.Policy Violations:
PrimeHostPro may, at any time, audit systems for any data/activity showing potential policy violations.
Warnings: The PrimeHostProAbuse Dept makes an attempt to contact
the client, via email, when the first sign of a possible violation is
noted.
These alerts are a courtesy. Responses to such alerts are required.
If an alert is received from any HostKeeper staff member, the client is
responsible for acknowledging his/her understanding and citing any
action planned or taken, within 24 hours of the notice. Failure to do
so may lead to suspension. Repeated failure to do so may result in
termination.
Note: It is extremely important to ensure that the email address on record with the PrimeHostPro Customer Service Dept is valid.
This is the address used for abuse notifications and warnings.Suspension/Deactivation:
If any terms or conditions are failed to be followed, the client risks service suspension or termination. PrimeHostPro; reserves the right to remove any account, without prior notice.
If PrimeHostPro; deactivates an account for violating policy, the client will forfeit any rights to a refund.
No refunds for advance payments will be granted for deactivated accounts.Reactivation:
If a service is suspended, the client will be
required to pay a reactivation fee of $50.00, and when applicable, to
cover any administrative costs associated with the offense/violation,
as determined by PrimeHostProUnauthorized Usage:
In any case involving unauthorized
parties utilizing a PrimeHostPro service for abuse/violations, the client
will be responsible for stopping all affected applications, until the
source of the problem is found and corrected. PrimeHostPro may opt to
disable all services until the client can perform such an
investigation. If the technical support of PrimeHostPro is required for
the investigation, the client agrees to compensate PrimeHostPro at a rate
of $65/hour for such services performed, if such services are not
included in the client's current service package.
In general, the client is responsible for maintaining a secure system.
This includes, but is not limited to:Requesting kernel updatesApplying application patches
Additionally, PrimeHostProwill not be responsible for securing third-party applications.Abusive Clientele:
PrimeHostPromay at it's discretion suspend or terminate service of any client that is abusive/harassing to PrimeHostPro and/or PrimeHostPro employees.
Examples of such activity include, but are not limited to;
Verbal abuse - cursing, yelling, threatening, etc...
Ongoing disregard for warnings or notices
Consistent mistakes/errors/changes causing unnecessary workload
Spamming PrimeHostPro email addresses, ticket systems, or servers
Continuous involvement in flood/DDOS activity, hacked services, or other ongoing non-permitted usage
Consistent late payments or responses
Issuing a chargeback or bouncing a payment
Continuous activation of problematic end-users
Activity which affects the service(s) of other PrimeHostPro clientele</li></ul></td></tr></tbody></table> |
